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 | PKNS PROPERTY 
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Client Charter for Service - Contract

kontrak

To ensure handover of vacant possession within the following periods:

  • 24 months for individual title
  • 36 months for strata title

Client Charter for Service - Sales

jualan
  • To ensure that a letter of offer is issued within 24 hours of the receipt of the deposit
  • To ensure that the letter for handover of keys is issued within 7 days of the date of receipt of the full payment.

Client Charter for Service - Post-Sales & Complaints

slps-jualan

To ensure that action is taken on all complaints in accordance with the type of defect and the following period for making good the defect:

  • Very urgent (1-2 days)
  • Urgent (3-7 days)
  • Normal (7-14 days)
  • Can wait (15-30 days)

Client Charter for Service - Counter

kaunter
 
  • To ensure delivery of service to the customer is done in a friendly and efficient manner within 10 minutes..

Achievement of Client Service Charter

 

Achievement of Client Service Charter PKNS for June 2018 - Decemberr 2018

 

*Report for Achievement of Client Service Charter for PKNS wil be updated every 6 monts.

Pencapaian Piagam Pelanggan Perbadanan Kemajuan Negeri Selangor bagi Tahun 2018 (Jun - Disember)

Bil

Piagam Pelanggan

Menepati Tempoh Masa/ Standard Program Pelanggan

Tidak Menepati Masa / Standard Piagam Pelanggan

Jumlah Menepati Standard

Peratusan Standard

Jumlah Tidak Menepati Standard

Peratusan Tidak Standard

1

Menyampaikan perkhidmatan kepada pelanggan dengan penuh mesra dan efisien dalam tempoh 10 minit.

7550

100%

0

0.00%

2

Memberi maklumbalas terhadap pemberi aduan dalam tempoh 24 jam.

3031

100%

0

0.00%

3

Memastikan semua aduan diambil tindakan mengikut jenis kerosakan dalam tempoh pembaikan berikut :

       

Sangat segera (1-2 hari)

489

100%

0

0.00%

Segera (3-7 hari)

273

100%

0

0.00%

Biasa (7-14 hari)

321

100%

0

0.00%

Boleh Tunggu (15-30 hari)

175

100%

0

0.00%