Client Charter for Service - Contract
To ensure handover of vacant possession within the following periods:
- 24 months for individual title
- 36 months for strata title
Client Charter for Service - Sales
- To ensure that a letter of offer is issued within 24 hours of the receipt of the deposit
- To ensure that the letter for handover of keys is issued within 7 days of the date of receipt of the full payment.
Client Charter for Service - Post-Sales & Complaints
To ensure that action is taken on all complaints in accordance with the type of defect and the following period for making good the defect:
- Very urgent (1-2 days)
- Urgent (3-7 days)
- Normal (7-14 days)
- Can wait (15-30 days)
Client Charter for Service - Counter
- To ensure delivery of service to the customer is done in a friendly and efficient manner within 10 minutes..
Achievement of Client Service Charter
