Client Charter for Service - Contract

To ensure handover of vacant possession within the following periods:
- 24 months for individual title
- 36 months for strata title
Client Charter for Service - Sales

- To ensure that a letter of offer is issued within 24 hours of the receipt of the deposit
- To ensure that the letter for handover of keys is issued within 7 days of the date of receipt of the full payment.
Client Charter for Service - Post-Sales & Complaints

To ensure that action is taken on all complaints in accordance with the type of defect and the following period for making good the defect:
- Very urgent (1-2 days)
- Urgent (3-7 days)
- Normal (7-14 days)
- Can wait (15-30 days)
Client Charter for Service - Counter

- To ensure delivery of service to the customer is done in a friendly and efficient manner within 10 minutes..
Achievement of Client Service Charter
Achievement of Client Service Charter PKNS for June 2018 - Decemberr 2018
*Report for Achievement of Client Service Charter for PKNS wil be updated every 6 monts.
Pencapaian Piagam Pelanggan Perbadanan Kemajuan Negeri Selangor bagi Tahun 2018 (Jun - Disember) |
|||||
Bil |
Piagam Pelanggan |
Menepati Tempoh Masa/ Standard Program Pelanggan |
Tidak Menepati Masa / Standard Piagam Pelanggan |
||
Jumlah Menepati Standard |
Peratusan Standard |
Jumlah Tidak Menepati Standard |
Peratusan Tidak Standard |
||
1 |
Menyampaikan perkhidmatan kepada pelanggan dengan penuh mesra dan efisien dalam tempoh 10 minit. |
7550 |
100% |
0 |
0.00% |
2 |
Memberi maklumbalas terhadap pemberi aduan dalam tempoh 24 jam. |
3031 |
100% |
0 |
0.00% |
3 |
Memastikan semua aduan diambil tindakan mengikut jenis kerosakan dalam tempoh pembaikan berikut : |
||||
Sangat segera (1-2 hari) |
489 |
100% |
0 |
0.00% |
|
Segera (3-7 hari) |
273 |
100% |
0 |
0.00% |
|
Biasa (7-14 hari) |
321 |
100% |
0 |
0.00% |
|
Boleh Tunggu (15-30 hari) |
175 |
100% |
0 |
0.00% |